KONTROL PLUS is a total CRM solution that enables any corporation to:
1.Increase sales opportunities
2.Provide excellent end to end customer service
3.Analyze business data and performance
4.Forecast sales output and trends
Developed specially to meet SMIs (Small Medium Industries) requirements, it helps addresses:
•Customer organization issues
•Increase in leads to sales closure ratios
•Analyzing customer and sales information
•Monitoring and controlling of sales and sales personnel
Consisting of a total of 6 modules:
Module 1 – Customer Management
Objective
•To manage customer profiles – With a click of a button, you can add, edit and update contact and company details.
•To conduct follow-ups easily – Leads can be added, edited, updated and converted to an account for your sales closure.
•To manage Sales quotation and Sales Order - sales campaign, quote and orders can be created by each customer lead or account.
Module 2 – Sales
Objective
•To provide notification - Your customers can now be notified on a sales campaign via electronic mail to ensure that your customers are always updated with upgrades, discounts or promotional events.
•Track sales quotation and sales order - Quotatation can be converted to a sales order. You are able to track the status of each quotation or sales order for further decision making.
Module 3 – Inventory
Objective
•To manage product details - Information about the products and services provided by your organization can be created and maintained efficiently, thus enabling you to create accurate sales quotations and sales order.
Module 4 – Organiser
Objective
•To plan activities and appointments – View your sales personnel’s appointments for monitoring purposes.
•Communicate reminders - Send an email or sms to customers regarding scheduled appointments or sales activities.
Module 5 – Report
Objective
•To maintain reports for each customer – reports are to record any notes, progress and discussion with the customer.
Module 6 – Issue & Action
Objective
•To enable action to be taken on customer's feedback - When an issue is logged into the system, the appropriate response/solution can be provided.
•To track all issues raised by a customer – keeping track of all the issues, would enable better decision making or improvement in services.
Target User
•Sales Manager
•Sales Personnel / Executive
•Marketing Manager
•Marketing Executive
Why CRM?
•Ensures your sales people are accurately tracking each actual sale system, by converting opportunities into closed orders.
•Enables you to store your clientele and sales information an organization needs to develop for effective sales, marketing and customer-service strategies.
•Empowers an organization to build stronger, more profitable relationships with customers and prospects.
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